Return & Refund Policy

At Consultiq, we aim to provide high-quality business consulting and financial planning services tailored to each client’s needs. We understand that circumstances may require modifications or cancellations of services, and this policy outlines the conditions under which refunds may be requested.

By using our services, you agree to the terms outlined in this Return & Refund Policy.

1. General Refund Policy
Since Consultiq provides professional consulting services, our refund policy applies to service cancellations, modifications, and pre-paid engagements. Refund eligibility depends on the stage of service completion.

✔ Full Refunds: Available if cancellation is requested before the service has commenced.
✔ Partial Refunds: May be granted for services that have started but are not yet completed, based on the work already delivered.
✔ Non-Refundable Services: Completed services and consultations that have already been provided are non-refundable.

Each refund request is evaluated on a case-by-case basis to ensure fairness and transparency.

2. Service Cancellations
If you need to cancel a scheduled consultation or service engagement, please notify us as soon as possible. Our cancellation terms are as follows:

✔ More than 48 hours before the scheduled service → Eligible for a full refund.
✔ Less than 48 hours before the scheduled service → May be eligible for a partial refund, depending on the circumstances.
✔ After service commencement → Refunds will be assessed based on the portion of work completed.

For long-term consulting agreements, cancellation policies may be outlined in individual contracts.

3. Refund Processing
If a refund request is approved, refunds will be processed as follows:

✔ Original Payment Method: Refunds will be issued to the same payment method used for the original transaction.
✔ Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
✔ Transaction Fees: If applicable, payment processing fees may be deducted from the refund amount.

For refund inquiries, contact us at [email protected].

4. Modifications & Rescheduling
If you need to modify or reschedule your consultation or service engagement:

✔ Requests made at least 48 hours in advance → No additional fees, and we will accommodate a new time.
✔ Requests made less than 48 hours before the scheduled service → May incur a rescheduling fee.

We aim to provide flexibility while ensuring fair scheduling practices for all clients.

5. Exceptions & Special Cases
While we follow the policy outlined above, exceptions may be made in cases of:

✔ Technical issues on our end – If a service is disrupted due to factors within our control, we will offer alternative solutions or a refund.
✔ Unexpected client circumstances – If a client experiences unavoidable circumstances (e.g., medical emergencies), we will assess refund eligibility on a case-by-case basis.
✔ Service dissatisfaction – If you believe our service did not meet the agreed-upon expectations, please contact us to discuss resolution options.

We aim to resolve all client concerns in a fair and professional manner.

6. Contact Us for Refund Requests
If you have any questions regarding cancellations, refunds, or modifications, please reach out to our team:

📍 Address: Romney Court, 4 Shepherd's Bush Grn, London W12 8PY, United Kingdom
📞 Phone: +44 208 746 1433
📧 Email: [email protected]

We are committed to providing clear and fair policies to ensure the best experience for our clients.